Frequently asked questions
Why should we use your company instead of any other
WHAT MAKES YOU DIFFERENT THAN OTHER COMPANIES?
We are a family owned & run business, with a strong focus on customer service & quality. We are not a HUGE company just worried about the "bottom line"
HOW DO I KNOW I AM GETTING GOOD QUALITY & SERVICE?
We pride ourselves on our customer service, realiability & premium products. Every item is made by hand using the best products, from kiln dried gallery stretcher bars, 100% REAL canvas & Premium photo papers. We also only use HP Vivera inks, that will not fade for up to 200 years.
WHEN I ORDERED FROM ANOTHER COMPANY, THE CANVAS CAME BACK WITH MY HEAD CUT OFF!
This is impossible to happen with us. Every single image is checked & edited by a REAL HUMAN editor before we do anything else. You can also ask us to send you a proof before we do any work, this makes sure that you know exactly what you are getting.
WHAT ARE THE CUSTOM PRINTS?
The custom prints are your own uploaded images.
WHAT CHOICES DO I HAVE WITH CUSTOM PRINTS?
You can have your custom prints produced in ANY PRODUCT. Your print can be a Premium Photo, Framed Photo, Acrylic & Aluminium Floating Wall Panels. These can be produced in ANY size!
HOW DO I ORDER CUSTOM PRINTS?
Just go to our upload page, fill in the form & send, It's really simple.....
WHAT SORT OF UPLOAD CAN I USE?
You can upload ANY file type. Jpeg PNG, PDF etc.... Please remember to upload the original or largest file you have. This will allow us to produce your image in a better quality & choice of sizes.
WHAT SIZE OF FILE SHOULD I SEND?
The bigger the better. Try to send the original image file or largest you can. This will ensure better quality & a better choice of sizes.
CAN I SEND FACEBOOK IMAGES?
Not really. We can use them for smaller pictures & Custom products like Mugs etc...Facebook & other sites compress the images so they lose most of the quality, although you can't tell when you look at them on the pages. Our editors will check them for you & let you know. We would rather lose a sale than our reputation for QUALITY!
Special Limited Editions
WHAT ARE YOUR SPECIAL LIMITED EDITIONS?
Whilst all our images are superb, crystal clear & vivid images. We have a number of pictures that are truly outstanding & are a credit to our photographers & editors.
HOW MANY PICTURES ON IN A LIMITED EDITION?
This varies considerably, although we try to make them that bit VERY special by LIMITING thier numbers to 50 or a 100. On rare occassions & due to popular demand, we may do a second edition run of the same amount, but like a Harry Potter First Edition, which is worth around £3/400,000 second editions are not as valuable as first editions. Although ALL EDITIONS should always INCREASE in value. So get your order in early!
CAN I PRE-ORDER LIMITED EDITIONS?
You can pre-order our special limited edtions. However, you would need to be signed up to our newsletter to know about them before they are all GONE! Especially those produced by the very special Artist "Joe Balanda". These sell out VERY fast as Joe limits his editions to as little as 10.
I CAN'T FIND THE PICTURES I AM LOOKING FOR?
We have so many pictures that we are constantly adding them to our site. We have THOUSANDS. If you are looking for any specific rider in any race, then please get in touch & we will do our best to send you some low resolution examples to choose from.
HOW DO I PAY FOR MY ORDER?
You can pay for your oder by credit, debit card or PayPal. ALL transactions are payed through are very safe, secure payment gateway. You may also pay over the telephone through our secure server.
DO I NEED TO HAVE A PAYPAL ACCOUNT TO PAY?
You DO NOT need a PayPal account to pay using your credit or debit card. Just follow the online instructions. If you have any problems, then please call our Helpdesk on:
WHAT ABOUT MY PAYMENT INFORMATION?
We do NOT KEEP any of your personal or sensitive payment details.
HOW MUCH IS IT TO DELIVER TO MY COUNTRY?
This all depends on the weight & size of your order. If you Email or phone the studio with your order details & let us have your address, we will happily quote you for delivery anywhere in the world.
DO YOU DELIVER ANYWHERE?
Ye, we deliver to every single country in the world. Please just contact us for a quote.
WHO DELIVERS MY ORDER?
We ONLY use DHL Speciaist 24/48 hour delivery. We could use a cheaper courier, but experience has taught us that you get what you pay for.
HOW LONG WILL DELIVERY TAKE?
Typically, all U.K. orders take between 24 & 48 hours. E.U. orders take 3/5 days. Worldwide delivery is usually 5/7 working days.
IS MY ARTWORK INSURED?
We insure EVERY SINGLE ITEM we dispatch, In fact, if you pay using PayPal or your purchase is over £100.00, then you are doubly covered!
CAN I TRACK MY ORDER?
Due to our couriers rapid delivery times ( 24/48 hours) then we would not normally issue you with a tracking ID.
CAN I PICK A DAY OR TIME FOR DELIVERY?
If you need your delivery on a certain date or by a certain time of day, then of course you can by all means book this with us. Please just let us know the details.
HOW DO I BOOK A CERTAIN TIME FOR DELIVERY?
Please just place your order & pay for normal delivery & include the details when you place your order. Alternativley, either Email or telephone us & we will let you know the price difference & you can then pay this securely over the phone.
WHAT IF THERE IS NOBODY HOME WHEN THEY TRY TO DELIVER?
Your package will ALWAY'S need to be signed for. Our specialist courie, DHL will NEVER leave a package without a signature, Unless you have made arrangements with them directly ( which you can easily do) or with a neighbour. DHL will leave details so that you may contact them directly to arrange for them to re-deliver at a time that suits you.
WHAT HAPPENS IF MY DELIVERY LOOKS LIKE AN ELEPHANT HAS JUMPED ON IT?
Sometimes, on very rare occassions accident do happen & just can't be helped. If you are unfortunate enough to recieve a damaged item then please....... DO NOT refuse delivery. It is very expensive to return items. accept your delivery & mark it as damaged. Please let us know immediately. We will also need a couple of photos of your damaged delivery. We will then arrange a replacement as soon as possible.
MY DELIVERY IS DAMAGED
We know that life can be a bit hectic at times. If you don't have time to check the contents of your delivery when you receive it, then please don't worry. Once you have signed for your order, you then have 48 hours to check your artwork/order for any damage. This should be plenty of time for even the busiest of you!